Refund and Returns Policy

Returns and Exchanges:

Product(s) can be exchanged within the 7 days from the date of delivery. Please note that the product must be unused and should be in its original condition.

Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen,

Return Process:

In order to return or exchange, please contact us as soon as the order is delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After review our customer support team will assist you in resolving your order issue. Which may include replacement, repair, or a complete refund.

Refunds:

We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. Incase a defected or wrong product(s) has been delivered

Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale Items:

Only regular priced items may be refunded. Items bought on sale cannot be exchanged. They are exempt from being returned or refunded.

Order Cancellation:

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy’ will apply.

Sultanat by Sara Khan may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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